Privacy Policy

At Cobblestone House, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website, place online delivery orders, or book reservations at our establishment.

1. Information We Collect

We may collect personal information that personally identifies you and/or your location when required to fulfill our services. This includes:

• Identity Data: Name, contact phone number, and email address.
• Delivery & Location Data: Your physical delivery address, approximate, and precise location data for routing third-party delivery services.
• Technical Data: IP address, device type, cookie identifiers, browser properties, and performance analytics.

2. How We Use Your Information

We utilize your data strictly to execute core platform operations and enhance your culinary journey, specifically for:

• Processing and routing your food orders via partner integration services (e.g., Bolt Food, Glovo, Uber Eats).
• Confirming and managing your fine dining or breakfast table reservations.
• Responding directly to customer service inquiries, complaints, or feedback submissions.
• Sending seasonal menus, upcoming experiences, or promotional updates (only if you actively subscribe to our newsletter).

3. Third-Party Disclosures & Partners

To complete food delivery logistics, you expressly consent that Cobblestone House may share necessary shipping details (name, telephone number, and physical address) with the courier riders managing your order—whether dispatched directly by us or through our active multi-platform partners like Bolt Food, Glovo, and Uber Eats. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We employ standard industry security protocols to protect your data from misuse, loss, unauthorized modification, or disclosure. However, due to the inherent transmission properties of the internet, no online platform can offer a absolute guarantee of absolute safety, and you share information with us at your own risk.

5. Your Data Rights

In accordance with the Kenya Data Protection Act, you have the right to request access to the personal files we hold regarding you, object to processing methods, correct administrative details, or request total removal of your information from our databases. For any such queries, please contact our support team at cobblestonehousekenya@gmail.com.